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Veronica Routh is a skilled IT professional with extensive experience in technical support and help desk management. Currently serving as a Senior Help Desk Technician at Superior Bowen, Veronica has successfully implemented a comprehensive helpdesk system in Freshservice, integrating various tools and automating workflows. Previously, as Technical Support Team Lead at Sinceri Senior Living, Veronica demonstrated expertise in troubleshooting and optimizing systems for users. In a prior role as Regional Manager at Nations Valuation Services, Veronica drove significant profit increases, achieving record profits exceeding $600k in 2021. Veronica holds a Bachelor of Applied Science in Information Technology from Columbia Southern University, alongside an Associate of Business in Operations Management and Supervision and an Associate's degree in Business Administration from Ivy Tech Community College.