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Mick Chay possesses a diverse background in process improvement and digital product management. With experience at Super Retail Group in roles such as Omni Digital Product Owner, Head of Business Improvement, and Process Improvement Manager, Mick has demonstrated expertise in enhancing operational efficiencies. Additionally, a tenure at Sunwater as a Senior Process Improvement Advisor showcases further proficiency in the field. Mick Chay also worked as an HR Process Improvement Specialist at Endeavour Foundation, contributing to HR functional enhancements. Currently, Mick Chay balances professional expertise with family commitments as a full-time dad.