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Steven Major has over three decades of experience in technology support and management, currently serving as a Senior Technology Support Professional at SUNY Potsdam since June 2001, where responsibilities include managing desktop computing and related technologies. Prior to this role, Steven held positions as CTS Helpdesk Manager and Technology Support Professional at SUNY Potsdam, overseeing extensive IT helpdesk services and support for faculty, staff, and lab computers. Earlier in the career, Steven worked as an Apple Product Manager/Senior Service Technician at Summit Technologies and as an Apple Networking Specialist/Service Technician at Market Makers International, focusing on Apple systems and networking. The career began at U-Compute as a Sales Manager and On-Site Service Technician, demonstrating a strong foundation in both technical support and sales.