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Carolyn Menard is a skilled department manager with extensive experience in training, coaching, and developing over 20 staff members in diverse roles, currently overseeing operations at Sunwing since October 2022. Carolyn effectively manages department finances, coordinates policy changes, and addresses customer service escalations through conflict resolution and problem-solving. Previous roles include Area Manager for EF Educational Tours and Account Manager at Hays, where a strong commitment to operational excellence and client satisfaction was demonstrated. Starting as a Group Consultant and progressing to Team Leader at Flight Centre Travel Group Canada, Carolyn excelled in generating referrals and fostering client relationships. Early career experience includes a service role at Jack Astor's Bar and Grill. Carolyn holds a Bachelor of Arts in History from the University of Toronto.