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Jordan Ung is a System Analyst at Sunwater since May 2018, specializing in SCCM, Azure, PowerShell scripting, vulnerability research, backups, SAAS app deployments, networking, and light DevOps. Previously, Jordan held roles as Acting Service Desk Team Lead and Senior IT Support Administrator, excelling in customer service and tailored technical solutions. Prior experience includes serving as IT Technical Support at Metal Manufactures Electrical Merchandising, overseeing IT operations for over 250 branches, and as an IT Service Desk Analyst at Datacom, providing high-quality support to government officials. Jordan earned a Bachelor's Degree in Information Technology from Macquarie University between 2012 and 2016.