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Emily Welch currently serves as an Escalations Expert at Sunrun, where responsibilities include managing escalated issues and ensuring a seamless customer experience. With a diverse background, Emily has held various roles including Copywriter at Your Welch and Product Specialist positions at both Gail & Rice and FCA Fiat Chrysler Automobiles, where education and engagement of potential buyers were key duties. Previous experience as a Project Manager at Powur, PBC, and Escalations Account Manager at ADT Solar involved handling priority projects and direct communication with company leadership. Education includes ongoing studies towards a Bachelor of Business Administration in Marketing at Rose State College, following a degree from the University of Central Oklahoma.