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Johnson Chan has extensive work experience in customer service and management. Johnson currently holds the position of Vice President, Customer Success Management at SUNeVision Holdings Ltd. Johnson previously worked at NTT Ltd., where they held various roles including Director of customer service operations, Director of Service Delivery Management, Director of Project Management and Engineering, Senior Manager, and Senior Consultant. Johnson's work experience spans from 2006 to the present.

Johnson Chan attended Cheung Chuk Shan College for an unspecified period of time. Subsequently, they enrolled at The Chinese University of Hong Kong, where they also did not complete a degree or specify a field of study.