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Fredrick Odima is an experienced telesales agent currently employed at SunCulture since July 2024. Prior to this role, Fredrick worked at Copia Global from November 2020 to July 2024 as a customer care back-office associate, where responsibilities included resolving issues escalated from inbound and outbound teams and escalating tickets to relevant departments. Fredrick also served as a sales associate and telesales associate at Copia Global, focusing on B2C and B2B business engagements, including cross-selling and upselling. Fredrick holds a degree in Agricultural Engineering from Egerton University, obtained between September 2011 and December 2018.