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Billie Smith has extensive experience in the insurance industry, currently serving as the Claims Account Operational Manager at Vero Insurance New Zealand since April 2014. Previous roles at Vero include Team Manager, Complex Claims Advisor for Major Loss & Complex Claims, Claims Technical Advisor, Senior Claims Consultant, and Claims Consultant focused on Property Resolution. Prior to joining Vero, Billie worked as an Administration Assistant at Crawford & Company for a brief period and served as a Claims Consultant for Complex Motor at IAG from March 2012 to December 2013. Billie holds NCEA Level 1 & 2 qualifications from Avonside Girls High.