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Jason Matthew Drum currently serves as AVP Operations Client Care Center at Sun Life since January 2024. Previously, Jason held various leadership roles, including Senior Director of Operations at Avanquest, where responsibilities involved optimizing ecosystem functions and driving business intelligence initiatives. As Owner and President of JMD Management Consulting, Jason provided management consulting and organizational strategy development. Roles at ATELKA and TELUS involved overseeing shared services and creating global operating standards, respectively. Jason also contributed to significant revenue and efficiency improvements during tenure as Executive Vice President - COO at VOXDATA Solutions Inc. Jason's educational background includes a Specialist Degree in Analytical Chemistry from the University of Toronto Scarborough.