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Agnes Wong is a seasoned professional in the hospitality industry with extensive experience in customer service and member relations. Currently serving as Member Services Manager in Loyalty at Sun Hung Kai Properties Limited since August 2022, Agnes previously held roles including Assistant Customer Services Manager at AsiaWorld-Expo Management Limited and Assistant Manager for The Club & Guest Relations at The Kerry Hotels. Other notable positions include Guest Relations Officer at The Park Lane Hong Kong, Assistant Guest Services Supervisor at Harbour Grand Kowloon, and Guest Services Officer at Novotel Century Hong Kong Hotel. Agnes began their career with experience as an Events Coordinator Trainee at Shangri-La Hotels and Resorts and as an Operations Trainee at Hyatt Regency. Educational qualifications include a Bachelor's degree in Hotel/Motel Administration/Management from Hotel Institute Montreux and a Bachelor of Business Administration from Northwood University, along with a Higher Diploma in Hotel/Motel Administration/Management from IHTTI School of Hotel Management.