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Diona Phoenix serves as the Business Operations Manager at Success Academy Charter Schools, where responsibilities include onboarding and managing the Operations team, delivering training on emergency preparedness, and overseeing renovation projects for a Harlem-based middle school. Previous roles include Senior Operations Associate and Operations Coordinator, with a focus on maintaining safety standards and coordinating events. Diona co-founded WE NETWORK SERVICES INC., producing networking events and presentations, and has experience as a Research Analyst at Nielsen, analyzing marketing data for major clients. Additional experience includes research and administrative roles at WFUV Public Radio and internships at iHeartMedia. Diona holds an MBA with dual concentrations in Media Management and Marketing from Fordham Gabelli School of Business, an international marketing exchange program at SKEMA Business School, and a B.A. in Media and Communication Arts from The City College of New York.