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Ilaria Fecondo is a knowledgeable professional in user experience and service design, currently serving as a UX Research Manager at Subito since February 2020. Prior experience includes roles as a UX Researcher & Design Strategist at Subito and as a Service Designer, Business Analyst, and Social Business Intern at OpenKnowledge from March 2016 to February 2020. Ilaria holds a Master’s degree in Digital Marketing Management from IULM University (2014-2016) and a Bachelor’s degree in Communication from Università degli Studi di Salerno (2011-2014). Ilaria completed secondary education at Liceo Scientifico Bonaventura Rescigno (2006-2011) and has further training in Service Design from 2019.