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Darryl Patrick is an experienced Customer Experience (CX) Specialist at Studio Retail Limited since December 2015, focusing on enterprise-wide customer journey improvements and the Voice of the Customer strategy. Previously, Darryl served as an Accelerated Performance Management Coach and Quality Analyst at Express Gifts Ltd from August 2000 to December 2015, where responsibilities included enhancing team performance, maintaining call quality, and facilitating training and development. Darryl holds a GNVQ Advanced in Information Technology from Blackburn College, completed in 2001.