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Diana Brunson is a seasoned professional in customer experience management with extensive experience in various leadership roles. Currently serving as a Senior Customer Experience Manager at StubHub since April 2023, Diana previously held the position of Quality Assurance Manager at Progressive Leasing from August 2021 to March 2023. Prior to that, Diana accumulated nearly two decades of experience at Overstock.com, where roles included Senior Director of Customer Care Strategy, Senior Director of Customer Care Training & Quality, Senior Director of Customer Care, Knowledge Officer in Customer Care, Senior Manager of Customer Care, Executive Relations Supervisor for Customer Care, and Customer Care Specialist. Throughout Diana's career, responsibilities have included overseeing customer care operations, quality assurance, training, and communication strategy to enhance customer satisfaction and retention.