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Jasmine S. has extensive work experience in various roles and industries. Jasmine started their career as an Administrative Assistant at Middle Tennessee State University (MTSU) from 2013 to 2015, where they played a key role in organizing health campaigns and coaching students. Jasmine then worked as a Caregiver at Senior Helpers from 2014 to 2016, where they provided patient care and managed daily activities.

In 2016, Jasmine joined Asurion as a Tech Coach and achieved outstanding performance, handling a high volume of calls and implementing a successful pilot program for small businesses. Jasmine also mentored a team and significantly improved their KPIs.

Jasmine then transitioned to STRIVR in 2019, where they held two roles simultaneously. As an Operations Manager, they were responsible for implementing new processes in the Salesforce platform, reducing resolution time, managing user and license settings, and identifying and implementing scalable solutions. Jasmine also collaborated with the data team to build Tableau dashboards and optimized KPI visibility for enterprise customers. In their role as a Customer Support Specialist, they partnered with the support team to implement Omni-channel and achieved a significant reduction in SLA violations.

Most recently, Jasmine joined Central METRICS in 2021 as a Salesforce Project Lead. In this role, they collaborate with leaders to understand business needs, recommends and implements appropriate technology solutions, trains users on new technology, and collaborates with architects to create and test deliverables.

Throughout their career, Jasmine has demonstrated strong technical skills, exceptional user support, and the ability to manage and improve processes and workflows. Their experience in Salesforce, data management, and technical documentation make their a valuable asset to any organization.

Jasmine S. began their education in 2012 at Gardner-Webb University. However, no degree or field of study information is provided for their time there. In the same year, they also enrolled at Middle Tennessee State University (MTSU) and pursued a Bachelor of Science (BS) degree in Human Geography. Their studies at MTSU concluded in 2015.

In 2018, Jasmine attended Trailhead by Salesforce, where no specific degree or field of study is mentioned. Jasmine obtained various certifications throughout their career, including Salesforce Certified Administrator (SCA) from Trailhead by Salesforce in January 2023, Modernizing the Service Desk from LinkedIn in February 2022, Salesforce: Einstein Analytics from LinkedIn in January 2022, Technical Writing: Quick Start Guides from LinkedIn in January 2022, Night Diver from PADI in October 2021, Open Water Diver from PADI in August 2021, and Diversity, Equity, and Inclusion from the University of South Florida in May 2021.