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Anisi Rouleau has a diverse background in technical writing and content management, currently serving as a Technical Writer at Strategic Solutions Group since May 2024. Prior to this role, Anisi worked at KnowBe4 from March 2020 to May 2024, where responsibilities included Technical Content Manager and Technical Content Team Lead, contributing to a leading platform for security awareness training and simulated phishing attacks. Anisi began the journey at KnowBe4 as a Technical Content Engineer, a position that integrated technical writing, UX writing, and copywriting. Earlier experience includes a tenure at OutServ, Inc. from October 2013 to March 2020 as a Technical Coordinator.