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John Rau is an experienced professional with a robust background in customer support and technical services. Currently serving as Vice President of Support Services at STRATACACHE since October 2009, John has implemented a 3-tier support structure and innovative team-building strategies to enhance customer experience. Prior to this role, John held the position of Director of Support Services at Teres Solutions, where effective customer service initiatives were developed. John’s earlier career includes roles at Raytheon|Websense, progressing from Technical Support Analyst to Technical Support Supervisor, demonstrating strong leadership and mentoring skills. John's career at STRATACACHE began in 1997 as a Senior Systems Engineer, focusing on network installations and customer support. John earned a Bachelor of Arts in Criminology from the University of Dayton.