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Alice Cheung is an accomplished Account Manager at Strata Energy Services since September 2023, previously serving as a Sales Operations and Customer Service Coordinator at SmartestEnergy. With extensive experience in customer service and operational roles, Alice has demonstrated expertise in account management, complex query resolutions, and process development, particularly during tenure at Eutility as a Senior Resolutions Specialist. Additional experience includes consulting at Energetics and procurement work at Tim Ho Wan Sydney, where Alice focused on improving procurement effectiveness and cost control. Alice holds a Bachelor of Economics with a focus on Finance from UNSW Business School.