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Michael Mapfumo is a Technical Support Lead at Asurion since January 2023, specializing in troubleshooting mobile network tower-related issues. Previously, Michael held the position of Customer Service Technical Support at AlarmClub Inc. from August 2021 to December 2022, achieving a 96.7% success rate in resolving technical issues. Prior experience includes serving as a Data Research Analyst at Webhelp, where data analysis and customer support insights contributed to enhanced service. Michael's educational background includes a Full Stack Web Development degree from 4Geeks Academy, an Associate's degree in Cinematography and Film/Video Production from SAE Institute, and an ABMA Computing and Information System Certificate from Speciss College.