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Phil Harrison currently serves as the Contact Center Manager at Stotts Opticians, a role initiated in February 2024. Prior to this, Phil held several leadership positions, including Contact Centre Team Leader at On the Beach and Head of Customer Service at DD Frames. Additional experience includes serving as Contact Centre Sales Manager at Jet2.com and Jet2holidays and Customer Operations Manager at the Millmead Optical Group. Phil's career began at Marks and Spencer as a Customer Service Agent, followed by a tenure as Customer Service Team Manager at Deeside Furniture Ltd. Over the years, Phil has demonstrated extensive expertise in managing customer service operations and contact centers across various industries, particularly in the optical and travel sectors.