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Raphael Fernando is a customer success professional currently employed at Pink App since February 2021, specializing in onboarding and platform configuration to enhance user experience. Raphael demonstrates expertise in training clients according to their needs and providing ongoing support throughout the learning process while compiling demand data for management reporting. Prior experience includes a retail sales role at TACO from December 2018 to February 2020, where responsibilities included customer service and sales closure, and a supervisory position in customer service at Assemblex Technologies, Inc. Raphael holds a Technical Degree in Product Management from Coderhouse and a Bachelor's Degree in Economics from Universidade Federal Rural do Rio de Janeiro.