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Guy Pappalardo has extensive experience in IT operations and support, currently serving as the Service Desk Operations & Support Services Manager at Stoltenberg Consulting since October 2020. Previous roles at Stoltenberg include Epic Call Center Agent, Epic Call Center Team Lead, Information Technology Team Lead, Team Lead Security Requests, and Service Desk Agent. Prior to Stoltenberg, Guy held the position of Technical Manager at CEC Entertainment. Guy’s career also includes significant tenure at Grady Memorial Hospital as a Senior Application Support Specialist and Classroom Trainer, as well as various roles at IBM Global Services, where responsibilities ranged from Learning Facilitator to Systems Services Representative. Educational background includes studies at ITT Tech, emphasizing the development of technical training skills, solidified by CompTia Certified Technical Trainer certification.