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Elina Enne is an experienced customer experience professional currently serving as Lead Specialist for Customer Experience & Insight at Stockmann since March 2022. In this role, Elina plans, leads, and executes customer experience development activities while ensuring that relevant customer insights inform key business planning processes. Prior to Stockmann, Elina held the position of Customer Experience & Insight Specialist at Stockmann, where responsibilities included monitoring customer journey analytics and supporting business units in centering customer needs in decisions. Elina's earlier experience includes a leadership role in feedback at Printful, where collaboration with international teams enhanced customer experiences, and previous positions as an archivist at DelfinGroup and an intern at Swedbank Latvija. Elina holds a Master's degree in Humanities with a focus on Spanish and a Bachelor's degree in Modern Language and Business Studies from Latvijas Universitate.