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Rtn. Lilian Ndegwa (ACDE, ADE) possesses over a decade of experience in the financial and banking sector, currently serving in a Branch Operations role at Stima Sacco Society Ltd since July 2011, where responsibilities include coordinating branch activities and ensuring operational compliance. Previously, Rtn. Ndegwa held positions as a Customer Relations Assistant at Stima Sacco, a Customer Experience Officer at Paramount Bank Limited, and a Relationship Officer at Equity Bank Limited, gaining significant expertise in customer service and financial transactions. Academically, Rtn. Ndegwa holds a Master of Business Administration in Strategic Management from the United States International University - Africa, a Diploma in Project Management from the Kenya Institute of Management, and a Bachelor's Degree in Finance & Banking from Moi University.