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Lina N. is an accomplished customer experience professional with extensive experience in managing customer service operations across various financial institutions. Currently serving as the Customer Experience Manager at Stima Sacco Society Ltd since August 2024, Lina previously excelled as Service Excellence Manager at Bank of Africa from December 2019 to July 2024, where responsibilities included developing service quality metrics and managing customer service teams. Experience also includes roles at Jamii Bora Bank, GA Insurance Limited, Chase Bank Kenya Ltd, and CREDIT BANK, focusing on customer service strategy implementation, monitoring customer satisfaction, and ensuring adherence to service standards. Early in the career, Lina worked as a Direct Sales Agent and Personal Assistant, contributing to sales performance and administrative support respectively.