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Susan Brown has over a decade of work experience in the healthcare industry. Susan currently serves as the Sr. Vice President and Plan CEO/US Family Health Plan and St Elizabeth’s Health Care at Steward Health Care, a position they have held since February 2023. Prior to this, Susan worked at Steward Health Care Network as the Director of Referral Management from January 2018 to February 2023. Susan also had various roles at Steward Health Care, including Sr. Manager of Insurance Products from May 2015 to January 2018, Products Manager from January 2012 to May 2015, and Director of Benefits from August 2008 to January 2012. Before their time at Steward Health Care, Susan worked at Caritas Christi as a Referrals specialist from 2008 to 2010.

Susan Brown attended UMass Boston from 1988 to 1991, but the specific degree and field of study are not provided. In terms of additional certifications, they obtained the Certified in Health Care Compliance (CHC) certification from the Health Care Compliance Association (HCCA) in July 2019, and the CHPC - Certified in healthcare privacy compliance certification from HCCA in November 2014.