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Stéphane Massaro LLQP is a seasoned professional with extensive experience in account management and customer service across various industries. Currently serving as the Director of Group Benefits and Vendor Relationships at Sterling Brokers since October 2022, Stéphane specializes in service enablement, claims, and maintaining carrier relationships. Prior roles include National Bilingual Executive Account Manager for Group Benefits, where Stéphane managed a team, resolved complex issues, and achieved 100% renewal sales. Previous experience at Manulife involved roles as Bilingual National Account Manager and Associate Account Manager, focusing on client communication and data analysis. Stéphane has also held leadership positions in hospitality and financial services, demonstrating a strong ability to manage teams and enhance customer experiences. Educational qualifications include a Master's degree in Business/Commerce with a focus on Finance.