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Oliver Roelofsen is a seasoned professional with extensive experience in client services and account management. Currently serving as the Regional Director of Client Services at Sterling Capital Brokers Ltd. since March 2020, Oliver oversees team training, performance evaluations, and employee development, while also managing client service levels and high touch client relationships. Previously, Oliver held the position of Senior Account Manager for Group Benefits, handling TPA account management and client interactions. With a background in public relations, event planning, and photography, Oliver has demonstrated versatility across various roles, including Senior Group Service Representative at RBC Insurance, and has successfully led marketing and promotional initiatives in diverse settings. Oliver's academic foundation includes a diploma in Public Relations from Humber College.