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Ojiugo Emeruem is a seasoned professional in customer experience and contact center management with extensive experience spanning over two decades. Currently serving as the Group Head of Customer Experience at Sterling Bank Plc since July 2019, Ojiugo has also held significant leadership positions at Access Bank Plc, including Head of the Contact Centre and overseeing major initiatives like the establishment of a Multimedia Contact Center. Prior roles include Head of Contact Centre Services at Diamond Bank Plc, where Ojiugo led the enhancement of call center operations and customer engagement strategies. The career trajectory began as a Call Centre Supervisor at Airtel Nigeria, focusing on performance management and training of agents. Ojiugo Emeruem holds a Bachelor of Laws (LL.B.) from Abia State University and has furthered education at The Nigeria Law School.