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Paul Ballent has extensive experience in customer service operations, having held leadership positions at companies such as Stericycle, Rehabilitation Institute of Chicago, LexisNexis, Alcatel-Lucent, SBC, Ernst & Young, and AT&T. With a background in management consulting and a strong education from Northwestern University and University of South Florida, Paul's expertise lies in driving efficiencies, exceeding quality targets, and improving customer experience in various industries.