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Saneshen Perumal is an experienced Operations Support Manager at Ster-Kinekor Theatres since October 2016, overseeing the performance of the Sales & Operations Support Team and enhancing processes and policies to improve efficiency and departmental SLAs. Previous roles include Product Manager at Safer Schools, where Saneshen coordinated website platform creation and managed compliance analysis, and Service Measures Manager at Edcon, where leadership of a regional team focused on maintaining customer experience standards was key. Saneshen's career also includes roles at Edcon as Project/System Administrator and Contact Centre Team Leader, as well as experience at Vodacom as a Contact Centre agent. Educational qualifications include a Basics in Project Management degree from the University of South Africa and IT certifications in A+ and N+.