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Joseph Munene is an experienced IT support professional with a demonstrated history of working in various technical roles. Currently serving as an IT Support Specialist at Zalego Academy since July 2021, Joseph is responsible for managing and supporting ERP, HRMS, 3cx, and Office 365. Prior to this role, Joseph worked as an IT Support Specialist at Daproim Africa from August 2018 to February 2020, where responsibilities included creating help desk tickets, troubleshooting desktop issues, and providing Tier 1 IT support to non-technical internal users. Previously, Joseph held the position of IT Support Technician at StepWise, further contributing to a solid foundation in IT support services.