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Helen Farrell is an experienced Customer Service Manager at The Stepstone Group, leading a diverse team of over 30 professionals across multiple specialized units since August 2011. Helen has a proven track record in developing and delivering comprehensive training programs, offering constructive feedback, and mentoring colleagues in the customer experience department. Prior to this role, Helen served as a Business Consultant and Internal Account Executive, focusing on contract and proposal creation and managing customer creative. Earlier experience includes working as a Contact Centre Agent at The Co-operative Banking Group. Helen holds a Bachelor of Arts degree in Sociology from The Manchester Metropolitan University, completed in 2010.