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Alexandra Stoole is a seasoned customer experience leader with extensive expertise in transforming customer success organizations and enhancing client satisfaction across various industries. Currently serving as Customer Experience Director at StepStone since January 2022, Alexandra leads post-sales initiatives focusing on customer service, success, training, and insights. Previous roles include Customer Success Leader and Senior Director at Adobe Workfront, where significant improvements in Net Promoter Score were achieved. Alexandra's experience also encompasses building and scaling customer success divisions at Rakuten Fits Me, leading teams at Kaltura, and managing client services at Thomsons Online Benefits and PR Newswire. With a strong track record in improving client retention, growth, and employee satisfaction, Alexandra has consistently delivered results throughout a diverse career in customer engagement and account management.