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Juliana Viana is a QA and Customer Relations Consultant at Stellaxius since May 2020, where responsibilities include Salesforce testing, support management, requirements analysis, and Agile methodologies implementation. Previously, Juliana worked as a CRM Functional Consultant for Step Ahead Consulting, S.A., and provided e-publications flight support at HI FLY from January 2016 to September 2019, managing flight documentation and coordinating with ground teams. Juliana's earlier experience includes serving as a Quality Technician at ITEN Solutions, focusing on quality management and customer satisfaction, and a trainee in the Quality Department at Libbey Glass, where activities centered on quality improvement and Lean Management methods. Juliana holds a Licentiate degree in Management from ISCAL-Lisbon Accounting and Business School, completed in 2019, and attended Escola Superior de Tecnologia e Gestão - Instituto Politécnico de Leiria from 2011 to 2013.