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Jeffrey Amaning currently serves as the Director Helpdesk at Statista since December 2022 and has been the Customer Support Manager at sum.cumo Sapiens GmbH since April 2019, focusing on product support. Previous experience includes roles such as Executive Board Member and Director Managed Services, where responsibilities included managing IT infrastructure, security, and product support. As Head Of Support at WHOW Games GmbH from November 2013 to March 2019, responsibilities encompassed leading support teams, launch planning, and contract negotiations. At Bigpoint GmbH, from March 2005 to October 2013, Jeffrey held multiple positions including Producer, Lead Project Management, Head of Localization, and Head of Support, contributing to project management, localization processes, and community support. Earlier experience includes working as an IT-Systemelektroniker at Landesbetrieb Krankenhäuser from February 2003 to February 2005, focusing on PC setup and maintenance.