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Fernanda Najera currently serves as a Customer Service Representative at State Farm, managing a portfolio of over 4,000 policyholders while ensuring accurate policy details and collaborating with agents to resolve issues. Previously, Fernanda worked as a Campus Ambassador for LoveHandle, organizing marketing events and managing social media advertisements. As a Retail Sales Manager at Bath & Body Works, Fernanda promoted a positive customer service experience for approximately 60 customers daily, significantly increasing sales and achieving financial goals. Fernanda gained initial professional experience as an intern with the HR team at Vortex Companies, assisting with paperwork for new hires. Education includes study at the University of Houston and The Stephen Stagner Sales Excellence Institute, building a strong foundation for a career in sales and customer service.