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Mark Stilve currently serves as the Head of Client Onboarding & Engagement at State Trustees, where responsibilities include spearheading client strategies and optimizing experiences for approximately 1,000 new clients annually, while engaging 9,000 existing clients for better financial outcomes. Prior to this role, Mark held various managerial positions at State Trustees, including Manager of Acquisitions, where efforts focused on enhancing initial client engagements, and Project Delivery & Business Improvement Manager, with a focus on strategic initiatives and process efficiencies. Mark's earlier career at National Australia Bank spanned multiple roles, including Business Improvement Manager, Channel Manager for Mortgages, Relationship Manager for the Customer Contact Centre, and Sales Manager for Direct Banking, all contributing to impactful business solutions and sales performance improvements. Additionally, Mark served as President of Laburnum Cricket Club, overseeing strategic planning and stakeholder management. Currently pursuing a Graduate Certificate in Leadership at Deakin University, Mark continues to advance professional development.