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Jai Kapoor is a seasoned professional with extensive experience in analytics, research, and insights, currently serving as Vice President and Global Head of Analytics & Research at State Street since February 2019. In this role, Jai leads analytics initiatives for the Client Experience organization, collaborates with senior stakeholders across various departments, and manages teams and vendor operations. Previous positions include Senior Lead of Business Analytics and Research at Fidelity Investments and India Practice Head for Customer & Marketing Insights at HP, where Jai focused on customer experience improvement and strategic insights. Jai’s career began at Genpact as an analyst, and educational background includes an MBA in Finance and Marketing from FORE School of Management and a Bachelor of Commerce from Shri Ram College of Commerce.