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Dianca M. is an experienced Product Manager specializing in Conversational AI, currently leading a squad at WooliesX that has successfully implemented AI and Machine Learning solutions, achieving over $20 million in savings within six months by significantly reducing customer complaints. Dianca's background includes roles as a Product Manager at Parrot Analytics, where contributions were made to media-tech innovations, and experience as a Marketing & Business Development Manager at Henkel, focusing on the Schwarzkopf brand. Dianca co-founded LYFE Ltd., an educational platform, and has held various consulting positions, demonstrating a strong foundation in marketing, product development, and customer success. Educational achievements include a Bachelor's degree from The University of Auckland and a Full Stack Web Development course from Dev Academy Aotearoa.