Cecilia Cianfanelli is a trainer and consultant with extensive experience in customer experience, quality management, team building, coaching, and written communication. Cecilia has worked with various industries including hotel chains, automotive, hospitals, and casinos. Cecilia previously served as a quality manager at Metha Hotel Group and held positions as a Sales Manager at Jolly Hotel Villa Rosa and Project Manager at L&B Studio. Cecilia's responsibilities included planning international congresses and training staff in reception, breakfast, and housekeeping areas.
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