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Melanie McHugh is an accomplished Operational Change and Process Improvement Analyst with extensive experience in the financial services sector, particularly in Collections and Recoveries. Melanie's recent roles include working at Map Room on unsecured collections and recoveries, and at Oodle Car Finance focusing on secured collections and recoveries. Previous positions at Frasers Group, NatWest Group, Aldermore Bank PLC, Saffron Building Society, and Barclays further demonstrate Melanie's expertise in regulatory improvement projects, stakeholder engagement, process analysis, and training development. Additionally, prior experience includes management roles in the hospitality sector and a notable career break involving international bicycle touring and seasonal site management.