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Charlotte Manston has extensive experience in fraud prevention and management within the banking sector, currently serving as the APP Fraud Team Manager at Starling Bank since September 2019. Prior roles at Starling Bank include Senior APP Fraud Investigator, APP Fraud Specialist, Payment Fraud Prevention Specialist, and Customer Service Representative. Prior to joining Starling Bank, Charlotte held positions at Appello UK from July 2017 to August 2019, where responsibilities included Control Centre Team Leader and Assistant Team Lead.