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Chirantan "CJ" Desai serves as the Chief Operating Officer and President of ServiceNow, bringing extensive leadership experience from previous roles, including Chief Product & Engineering Officer at ServiceNow and President of the Emerging Technologies Division at EMC. Desai has also held significant positions at Symantec, including Executive Vice President of the Information Management Group, and served as an Independent Board Director at Zebra Technologies. Academic credentials include a Master's degree in Computer Science from the University of Illinois Urbana-Champaign, along with contributions as a Guest Lecturer at the same institution.