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Lacy Steenstra-Toussaint is an accomplished Application Support Analyst at Staff Trak since November 2018, with a solid background in service delivery and technical writing from a previous role as Service Delivery Manager at Hunt Engineering Systems from January 2012 to October 2018. In this capacity, Lacy oversaw team performance to ensure project milestones were met, while also focusing on designing strategies to enhance productivity and reduce risks. Additional experience at Hunt Engineering Systems includes roles as a Technical Writer, where Lacy developed training and user guides, and as a Technical Support Lead and Administrative Assistant, responsible for various operational tasks. Earlier career experience includes positions in customer service and warehouse support at MBT from January 2004 to November 2010. Lacy's academic background includes education from Boise State University.