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Carl Koller is a Telecommunications Analyst at SSM Health, starting in November 2023. Previously, from January 2006 to August 2023, Carl served as a Senior IT Telecommunications professional at Amdocs, managing a worldwide enterprise voice and video network, including responsibilities such as design, installation, configuration, troubleshooting, and system migrations. Carl also led the ISDN PRI Trunk Provisioner team at Mpower Communications from 2004 to 2006, overseeing service migrations and managing business PRI T1 orders. From 2002 to 2004, Carl was the GlobalCare Manager at Global Solutions, focusing on IT service solutions for small to medium-sized businesses. Carl's career began as a Telecommunications PBX Service Technician at Siemens from 1992 to 2001, where maintenance and problem resolution for PBX phone systems were primary responsibilities. Carl holds an Associate of Arts and Sciences in Electrical, Electronics, and Communications Engineering from Jefferson Community College and has undergone various professional trainings in telecommunications and networking.