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Gemma Carter is a seasoned professional with extensive experience in operational excellence and client services within the financial sector. Currently serving as Senior Director of Operational Excellence at SS&C Technologies since October 2020, Gemma has led the establishment of operational teams to address client complaints and inquiries effectively. Prior roles include Director of Operational Excellence and Head of Operational Excellence at DST Systems, along with significant positions at International Financial Data Services Canada, where responsibilities included managing multiple teams and ensuring adherence to service standards for numerous clients. Early career experience at HSBC involved leading collections operations and managing global service relationships. Gemma holds several qualifications in operational excellence, including Lean Six Sigma certifications, and has a strong educational background in investments, English language, and photography.