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Michel van Poppel has a strong background in IT, with experience ranging from Helpdesk Representative at IBM to Technical Manager Unified Communications at SSC-ICT. Michel has expertise in designing, implementing, configuring, and administering server infrastructures for various international customers. Michel excels in resolving incidents, problem analysis, SIP trace analysis, server event log analysis, managing backups and restores, and automating tasks via PowerShell scripting. Throughout their career, Michel has also demonstrated leadership skills as a Team Leader IT Business Support.