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Ru B. is an experienced CRM Business Analyst at Otis Elevator Co. since November 2019, specializing in CRM Dynamics services and project management through SDLC processes. Prior to this role, Ru held internships and positions at Valyant AI, focusing on system testing, data visualizations, and client interactions to enhance workflows. As an ecommerce Business Analyst for an academic project, Ru prepared reports that influenced marketing strategies and facilitated JAD meetings. Additionally, Ru volunteered as External Communications Manager at Project Management Without Borders, overseeing marketing strategies and social media projects. A prior role at Pactic Media Concepts involved gathering business requirements and conducting data analysis to maximize lead generation and profitability. Ru earned a Master's degree in Management Information Systems from the University of Colorado Denver, further enhancing analytical and technological skills in business innovation.